Frequently Asked Questions

EarthCam.com

What are the supported web browsers?

    We recommend a modern browser such as Microsoft Edge (Windows 8 and 10), Mozilla Firefox, Google Chrome, and Opera.

    Internet Explorer is not supported.

What are the supported operating systems?

    Windows 7 and later, Mac OS X 10.12 or later, iOS 11 and later, Chrome OS.

    Windows XP or earlier is not supported

Is there an EarthCam app available for KODI?

    Kodi is not an officially supported platform by EarthCam. We do have apps for Apple and Android available here:

    https://itunes.apple.com/us/app/webcams-earthcam/id853926670?mt=8

    https://play.google.com/store/apps/details?id=com.earthcam.webcams&hl=en

    We also have created EarthCamTV for Amazon Fire TV and Apple TV.
    http://www.earthcamtv.com/firetv/
    http://www.earthcamtv.com/appletv/

How do I submit a photo to the Hall of Fame?

    Move the mouse cursor into the EarthCam Player and a bar will come into view. Click the camera icon in the middle of the bar to save a photo of what you are viewing. You can then submit this photo to the Hall of Fame anonymously, or with a comment by logging into your Facebook account.

What are the rules of posting images to the Hall of Fame?

    When submitting photos with comments to the Hall of Fame, please ensure all comments are specific to what is being viewed from the cameras.

    The Hall of Fame is strictly for sharing photos and observations from EarthCam cameras; it is not an instant messaging service or chat forum. Harmful or offensive language targeted at a specific person or group of people is not permitted; any such posts will be removed and the user will be banned from submitting future photos.

How do I post a photo to the Hall of Fame with comments?

    You must be logged into Facebook to post an image with comments. Otherwise your image will be posted anonymously.

How do I report a problem/bug/issue on the website?

    Please contact us to report any issues with the website. We appreciate your feedback!

Can I share EarthCam content on my social media channels?

    You sure can! When sharing our content, please ensure the EarthCam watermark logo remains visible. In the post copy, please credit "Courtesy of EarthCam" and tag EarthCam accordingly.

    • Facebook: @earthcaminc
    • Twitter: @earthcam
    • Instagram: @earthcam

How can I share images from the EarthCam Player to social media?

    Move the mouse cursor into the EarthCam Player and a bar will come into view. Click the camera icon in the middle of the bar to save a photo of what you are viewing. In the share window that comes up, you can choose different social media platforms to share to, such as Facebook, Twitter, and others.

Can I share live streaming video?

    You can share links to our EarthCam Network pages on other social media platforms. You may not rebroadcast our live feeds without permission. We are happy to discuss your request to license EarthCam’s content. Please call 201-488-1111 or contact us.

How do I stream EarthCam’s live feeds on Facebook Live?

    Please review and accept our Media Terms & Conditions. For any questions regarding our agreement, please contact EarthCam's Marketing Department.

Can I embed EarthCam's live streams on my website or in my app?

    We are happy to discuss your request to license EarthCam's content. Please call 201-488-1111 or contact us.

I work for a broadcast TV network and would like to share your live webcams on-air. What are your requirements?

    Please review and accept our Media Terms & Conditions. For any questions regarding our agreement, please contact EarthCam's Marketing Department.

I have a camera set up already. Can you add my camera to your search engine?

    If you have a site to submit to us, please complete and submit the camera submission form.

Why can’t find a camera that I usually see online?

    Cameras will occasionally go offline due to routine maintenance, internet connectivity, power outages, and a number of other factors. Please check the camera page on EarthCam.com which will indicate as much information about the offline status as possible. If there is no notification, the camera will likely be back online soon so please continue to check back often! If you would like to report an offline camera please contact us.

EarthCamTV

What is EarthCamTV?

    EarthCamTV is curated content that is pre-scheduled and features EarthCam’s best locations at the best times! You can preview the schedule on the player’s settings to see what is coming up next. Check back often as the schedule changes frequently.

Can I pick a camera to watch?

    On EarthCamTV, the content is curated, and therefore pre-scheduled. If you would like to watch a specific location, visit earthcam.com, and search for it on our homepage. You may also buy the Schedule-free in-app purchase to view individual cameras indefinitely. Camera selection is limited to the current scheduled programming.

Is there audio on each camera?

    Some cameras have audio, and some do not. If a camera does have audio, you should be able to hear it upon selecting that function in settings. If the camera does not have audio, you can tune into one of our playlists to enhance your EarthCamTV experience!

Where can I find an EarthCamTV app?

    Amazon Fire TV devices: http://www.earthcamtv.com/firetv/
    Apple TV devices: https://www.earthcamtv.com/appletv/

I can't find a camera that I usually see in the schedule. Where did it go?

    EarthCamTV is curated content that is pre-scheduled and features some of our best locations at the best times! Scheduled programming changes often.

Is there a fee for the EarthCamTV app?

    There is no fee to watch EarthCamTV. If you would like to view any camera in the schedule at any time, you can upgrade with a one-time $2.99 in-app purchase which allows you to view the cameras of your choosing.

If I already purchased the Buy All Webcams option in EarthCam's Webcams app, does that carry over to the EarthCamTV app upgrade?

    Purchases on Webcams and EarthCamTV are not linked together and will need to be purchased separately.

Mobile Apps

What apps are available for Apple devices?

    Webcams is a free to download app on the Apple App Store with a one-time $4.99 fee to unlock all of the cameras.

    Live Cams HD is an iPad-only app for $4.99 which comes with all of the cameras already unlocked.

What apps are available for Android devices?

    Webcams is free to download on the Google Play Store with a one-time $4.99 fee to unlock all of the cameras.

What are the differences between Live Cams HD and Webcams?

    Webcams is a universal app that works on both iPhone and iPad. It will also let you sync your purchases between multiple devices, and is a free app with an in-app purchase that will allow you to unlock all the webcam content.

    Live Cams HD is for iPad only, and is a paid app that has all the webcam content unlocked by default.

Does Webcams support cross platform purchases? (I used to have an Apple device but now have an Android device, or vice versa.)

    Cross-platform in-app purchases are not supported. If you bought the in-app purchase on Apple and moved to an Android device (or vice versa), you will need to buy the in-app purchase again.

Are EarthCam TV and Webcams in-app purchases linked?

    Purchases on EarthCam's Webcams App and the EarthCamTV App are not linked together and will need to be purchased separately.

Is there a recurring monthly or yearly fee for Webcams?

    There is no recurring monthly or yearly cost for Webcams.

How do I restore my in-app purchase in Webcams app?

    Webcams for iPad and iPhone
    To restore your purchases, tap the Store tab, then tap Restore Purchase. This will restore the full list of cameras.

    Please note that you need to be using the same iTunes account across all devices, otherwise you will not see your purchases. Family app sharing will not share in-app purchases and must be made on each individual account.

    You may be charged again if:
    - You bought Live Cams HD for iPad and started using the Webcams app. Live Cams HD is a standalone app for iPad only and does not share its purchase with Webcams (iPad and iPhone)
    - You changed platforms from Android to Apple or vice versa. Cross-platform in-app purchases are not supported.
    - You are not signed into the correct account that made the purchase. Additionally, family sharing does not apply to in-app purchases.


    To see the account purchase history with payment amounts associated with it, you will need to go to the purchase history section on Apple. You can either do it via a web browser or your device.
    You will need to locate a specific item from EarthCam and Webcams, as it is labeled "in-app purchase" and has a payment attached to it.
    https://support.apple.com/en-us/HT204088

    Webcams for Android devices
    Your purchases are automatically synced, provided you are logged into the same Google Play account that was used to make the original in-app purchases, and you were logged into that account on the new device when you downloaded the app.
    https://support.google.com/googleplay/answer/113410?co=GENIE.Platform%3DAndroid&hl=en

    You will need to check that you are logged into the correct Google account (that made the in-app purchase), as well as downloading and installing the app while logged into that account. If you attempt to install or run the app without the correct account being active, your purchases will not carry over.

    Additionally, if you have restored your device from a backup, you may need to uninstall Webcams and re-download it from the Google Play store. App sharing and purchase sharing do not support in-app purchases.

How do I locate and verify my in-app purchases?

    To see the account purchase history with payment amounts associated with it, you will need to go to the purchase history section on Apple. You can either do it via a web browser or your device.
    You will need to locate a specific item from EarthCam and Webcams, as it is labeled "in-app purchase" and has a payment attached to it.
    https://support.apple.com/en-us/HT204088

Other

If you have any further questions that were not answered please contact us.